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What’s new with Fin 3: The best AI Agent for complex queries across every channel

At Pioneer 2025, our Chief Product Officer Paul Adams announced Fin 3: the best AI Agent for resolving deep, complex queries across every channel. Our...

FAA restricts commercial rocket launches indefinitely due to air traffic risks

Donate Unrestricted

March 2021The secret curse of the nonprofit world is restricted donations. If you haven't been involved with nonprofits, you may never have heard this phrase before....

Building our next R&D hub in Berlin

Keeping the Internet fast and secure: introducing Merkle Tree Certificates

Authors & Innovators 2025 – Feld Thoughts

Securely access Intercom data in ChatGPT

Customer conversations hold value for the entire business, but they’re often locked away in your support platform. From today, the new Intercom connector for ChatGPT...

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samim23/vortexnet: VortexNet: Neural Computing through Fluid Dynamics

This repository contains toy implementations of the concepts introduced in the research paper VortexNet: Neural Computing through Fluid Dynamics. These examples demonstrate how PDE-based...

The Bear Roars: Dan and Brad

I recently joined Dan Caruso on The Bear Roars podcast, and our conversation brought one thing into focus: we’re living through a shift that’s...

How People Get Rich Now

April 2021Every year since 1982, Forbes magazine has published a list of the richest Americans. If we compare the 100 richest people in 1982 to the...

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Preparing for the Customer Agent future

At Pioneer 2025, our CEO Eoghan McCabe shared our most ambitious goal since we first set out to build Fin.  Fin will not be just...

Ace Frehley, Kiss Lead Guitarist, Dies at 74

Paul Daniel “Ace” Frehley, co-founder and lead guitarist of the legendary rock band Kiss and a member of the Rock and Roll Hall of...

Leveling Up in the Vibe Coding Video Game

While “vibe coding” was a catchy phrase when I first heard it, something about it felt like a head fake to me. And, now...

The Real Reason to End the Death Penalty

April 2021When intellectuals talk about the death penalty, they talk about things like whether it's permissible for the state to take someone's life, whether the death...

Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Today we hosted Pioneer 2025, our summit for AI customer service leaders.  Hundreds joined us in person and thousands tuned in virtually to hear about...

Greedy Developer?

Next →Context # A recent blog post titled HTMX, Datastar, greedy developer and several Hacker News threads raised concerns about Datastar Pro, pricing,...

An NFT That Saves Lives

May 2021Noora Health, a nonprofit I've supported for years, just launched a new NFT. It has a dramatic name, Save Thousands of Lives, because that's what...

Founding Recruiter at Metriport | Y Combinator

Metriport helps healthcare organizations access, analyze, and exchange patient data in real-time. Our open-source data intelligence platform integrates with all major healthcare IT systems...

How to Get New Ideas

January 2023(Someone fed my essays into GPT to make something that could answer questions based on them, then asked it where good ideas come from....

Launching Solveit, the antidote to AI fatigue – Answer.AI

It’s a strange time to be a programmer. It’s easier than ever to get started, but also easier than ever to let AI steer...

Break the Fast With Me and Sue Heilbronner in Longmont on 10/2

I’m not aware if there has ever been a book launch associated with a Yom Kippur Break Fast, but we are going to have...

How to Do Great Work

July 2023If you collected lists of techniques for doing great work in a lot of different fields, what would the intersection look like? I decided to...
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