As Intercom’s product scaled, we struggled to keep the navigation clear and user-friendly.
So how do you redesign information architecture without disrupting users? Senior Product...
The UCSD p-System, Apple Pascal, and a dream of cross-platform compatibility never quite realized
I’ve been thinking about the UCSD P-System a lot lately, and...
You satisfy your customers, but can you satisfy our curiosity?
With Lauren Gilbert, Senior Customer Happiness Manager at Memberful.
Please tell us a little bit about...
1 Introduction
Music is omnipresent in our daily lives (Hu et al., 2021; International Federation of the Phonographic Industry, 2023; North et al., 2004),...
August 2021When people say that in their experience all programming languages
are basically equivalent, they're making a statement not about
languages but about the kind of...
As RB2B scaled, its support team needed a way to handle growing demand without adding headcount.
Head of Technical Operations Robb Clarke turned to AI...
A few months ago, we launched an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Already, we’re seeing transformative results: zero-downtime maintenance, 90%+...