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Intercom on Product: Designing for Clarity

As Intercom’s product scaled, we struggled to keep the navigation clear and user-friendly. So how do you redesign information architecture without disrupting users? Senior Product...

Fujitsu and RIKEN develop world-leading 256-qubit superconducting quantum computer : Fujitsu Global

A Blast From The Past – markbessey.blog

The UCSD p-System, Apple Pascal, and a dream of cross-platform compatibility never quite realized I’ve been thinking about the UCSD P-System a lot lately, and...

AI Is Replacing Jobs in These Two Fields, Benchmark VC Says

An NFT That Saves Lives

Train Fin to behave like your best agents

Amazon CEO: Sellers Will Pass On Tariff Costs to Shoppers

Amazon CEO Andy Jassy said on Thursday that Amazon sellers would probably respond to President Donald Trump's tariffs...

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Crazy New Ideas

May 2021There's one kind of opinion I'd be very afraid to express publicly. If someone I knew to be both a domain expert and a...

Response Time: Vol. 43 – The Intercom Blog

You satisfy your customers, but can you satisfy our curiosity? With Lauren Gilbert, Senior Customer Happiness Manager at Memberful. Please tell us a little bit about...

Listening habits and subjective effects of background music in young adults with and without ADHD

1 Introduction Music is omnipresent in our daily lives (Hu et al., 2021; International Federation of the Phonographic Industry, 2023; North et al., 2004),...

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Snap CEO Evan Spiegel Gives Future Entrepreneurs Key Advice

Snap CEO Evan Spiegel, 34, has one piece of advice for anyone looking to be an entrepreneur: Don't...

Weird Languages

August 2021When people say that in their experience all programming languages are basically equivalent, they're making a statement not about languages but about the kind of...

Built For You Spring ‘25: The future of customer service is calling

Our vision is for Fin to answer any question, on any channel, across any platform. With our latest Built For You announcements, that vision...

Progress Report: Linux 6.14 – Asahi Linux

As March draws to a close and Linux 6.14 nears release, now is a good time to provide you all with our first major progress...

Fed Keeps Interest Rates Unchanged, Experts Not Surprised

Federal Reserve officials kept interest rates at a target range of 4.25% to 4.5% following the conclusion of...

Beyond Smart

October 2021If you asked people what was special about Einstein, most would say that he was really smart. Even the ones who tried to give...

An AI-first approach: How RB2B created a lean, scalable support system

As RB2B scaled, its support team needed a way to handle growing demand without adding headcount. Head of Technical Operations Robb Clarke turned to AI...

Modern Agile is Stupid: on why all great ideas are killed by simple-minded idiots, why Jira kills software, and how to be a good...

An idea in your mind is 𝗻𝗼𝘁 𝘁𝗵𝗲 𝘀𝗮𝗺𝗲 𝘁𝗵𝗶𝗻𝗴 as the words you use to convey it.Similarly, a process your software development team...

The AI ‘Black Book’ for Entrepreneurs: 7 Tools to Automate and Dominate

Opinions expressed by Entrepreneur contributors are their own. Most entrepreneurs are barely scratching...

Is There Such a Thing as Good Taste?

November 2021(This essay is derived from a talk at the Cambridge Union.)When I was a kid, I'd have said there wasn't. My father told...

Evolving Intercom’s database infrastructure: Lessons and progress

A few months ago, we launched an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Already, we’re seeing transformative results: zero-downtime maintenance, 90%+...

The Shrouded, Sinister History Of The Bulldozer

Credits ...
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