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Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents

Trust has always been a first principle at Intercom, from our early investments in security and privacy to the globally recognized certifications that shape...

Becoming the Machine | Armeet Singh Jatyani

Weird Languages

August 2021When people say that in their experience all programming languages are basically equivalent, they're making a statement not about languages but about the kind of...

2026 customer service planning series: Vol. 04

Google Removes Sci-Hub Domains from U.S. Search Results Due to Dated Court Order * TorrentFreak

The Toll of Stress on Startup Teams and Its Link to Founder Well-being

2026 customer service planning series: Vol. 02

When AI Agents resolve the majority of customer conversations, the shape of your support team has to change. This is part two of our five-part...

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Second IC 🙂 – Sam Zeloof

Homemade 1000+ transistor array chip  In 2018 I made the first lithographically fabricated integrated circuits in my garage fab. I was a senior in high school when I...

@bfeld v60.0 – Feld Thoughts

My father Stan and I in our default states.lsof -ti:3000 | xargs kill -9 2>/dev/null; npm run devI’ve been wandering up to 60 for...

Is There Such a Thing as Good Taste?

November 2021(This essay is derived from a talk at the Cambridge Union.)When I was a kid, I'd have said there wasn't. My father told...

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Alien Truth

October 2022If there were intelligent beings elsewhere in the universe, they'd share certain truths in common with us. The truths of mathematics would be the same,...

Hollywood demos vs. real-world demos

There are two types of AI demos: the “Hollywood demo,” which is highly produced, polished, and looks pretty perfect; and the “real-world demo,” which...

.NET MAUI is Coming to Linux and the Browser, Powered by Avalonia

We are bringing .NET MAUI to Linux and to the browser, powered by Avalonia.For the past few months, we have been working on an...

What You (Want to)* Want

November 2022Since I was about 9 I've been puzzled by the apparent contradiction between being made of matter that behaves in a predictable way, and the...

What’s new with Fin 3: The best AI Agent for complex queries across every channel

At Pioneer 2025, our Chief Product Officer Paul Adams announced Fin 3: the best AI Agent for resolving deep, complex queries across every channel. Our...

FAA restricts commercial rocket launches indefinitely due to air traffic risks

Beginning next week, daytime rocket launches are all officially scrubbed thanks to the government shutdown.As the record-long shutdown of the U.S. federal government stretches...

The Need to Read

November 2022In the science fiction books I read as a kid, reading had often been replaced by some more efficient way of acquiring knowledge. Mysterious "tapes"...

How to build a Content Design Agent

It’s Monday morning. Slack and email are overflowing with content requests. “Can you review this flow?”; “Can you rewrite this screen?”; “Can you name...

Top Israeli army lawyer is behind bars over leak of prison surveillance video

Book: Echoes of October – Feld Thoughts

I approached Echoes of October with trepidation. A graphic novel about violence and grief isn’t easy terrain. But it succeeds in a haunting, urgent...
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