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Heresy

April 2022One of the most surprising things I've witnessed in my lifetime is the rebirth of the concept of heresy.In his excellent biography of Newton,...

What I’ve Learned from Users

September 2022I recently told applicants to Y Combinator that the best advice I could give for getting in, per word, was Explain what...

Alien Truth

October 2022If there were intelligent beings elsewhere in the universe, they'd share certain truths in common with us. The truths of mathematics would be the same,...

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Stop monitoring systems; start monitoring outcomes

When millions of conversations flow through your platform daily, reliability isn’t just a technical metric – it’s the foundation of customer trust. At Intercom, where...

Australian anti-porn group claims responsibility for Steam’s new censorship rules in victory against ‘porn sick brain rotted pedo gamer fetishists’, and things only get...

Collective Shout, an Australian anti-pornography group, has claimed credit for Steam's recent removal of a large number of sexually explicit games and new, stricter...

Givers, Takers, and Building Cultures That Last with Adam Grant

I’m on my way to Chicago for the day to give several talks on Give First: The Power of Mentorship and spend time with my long-time...

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Modeling a Wealth Tax

August 2020Some politicians are proposing to introduce wealth taxes in addition to income and capital gains taxes. Let's try modeling the effects of various levels of...

How to price your product to scale, with Payal Kadakia

PAYAL KADAKIA: Every weekend I was, I felt like I was on a mini roadshow. Where my parents would come with me and...

Response Time: Vol. 46 – The Intercom Blog

You satisfy your customers, but can you satisfy our curiosity? With Emily Bach, Customer Support Team Lead at Mangomint. Please tell us a little bit about...

Steve Ballmer’s Tricks – Feld Thoughts

In my car on the way back and forth between Denver and Boulder the past few days, I listened to The Steve Ballmer Interview...

Mattel, OpenAI Sign Deal to Bring ChatGPT to ‘Iconic’ Toys

A trailblazing new partnership will bring AI power to bestselling toys.Mattel announced on Thursday that it had signed a deal with OpenAI...

Early Work

October 2020One of the biggest things holding people back from doing great work is the fear of making something lame. And this fear is not...