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Intercom on Product: Designing for Clarity

As Intercom’s product scaled, we struggled to keep the navigation clear and user-friendly. So how do you redesign information architecture without disrupting users? Senior Product...

Fujitsu and RIKEN develop world-leading 256-qubit superconducting quantum computer : Fujitsu Global

A Blast From The Past – markbessey.blog

The UCSD p-System, Apple Pascal, and a dream of cross-platform compatibility never quite realized I’ve been thinking about the UCSD P-System a lot lately, and...

AI Is Replacing Jobs in These Two Fields, Benchmark VC Says

An NFT That Saves Lives

Train Fin to behave like your best agents

Amazon CEO: Sellers Will Pass On Tariff Costs to Shoppers

Amazon CEO Andy Jassy said on Thursday that Amazon sellers would probably respond to President Donald Trump's tariffs...

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Crazy New Ideas

May 2021There's one kind of opinion I'd be very afraid to express publicly. If someone I knew to be both a domain expert and a...

Response Time: Vol. 43 – The Intercom Blog

You satisfy your customers, but can you satisfy our curiosity? With Lauren Gilbert, Senior Customer Happiness Manager at Memberful. Please tell us a little bit about...

Listening habits and subjective effects of background music in young adults with and without ADHD

1 Introduction Music is omnipresent in our daily lives (Hu et al., 2021; International Federation of the Phonographic Industry, 2023; North et al., 2004),...

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On Funding — The Denominator Effect | by Mark Suster

I recently wrote a post about funding for investors to think about having a diversified portfolio, which I called “shots on goal.” The thesis...

What I’ve Learned from Users

September 2022I recently told applicants to Y Combinator that the best advice I could give for getting in, per word, was Explain what...

How to build your company to last, with John Elkann

Masters of Scale: How to Build Your Company to Last with John Elkann – formatted transcript ROBERT PASIN: One of the first things he...

Intercom on Product: How we became an AI-first company

In the age of generative AI, all the foundational assumptions around tech are in flux, so we must look at everything we do with...

How ads are chewing through half of your mobile data

Many people see adverts as the scourge of the internet but they...

A Faster PC Is Just One Click Away—and Just $14.99

Disclosure: Our goal is to feature products and services that we think you'll find...

Introducing Trust, and the Importance of Product-Founder Fit | by Mark Suster

Customer acquisition is the lifeblood of many startups from e-commerce to gaming to marketplace companies, among others. Most of these startups spend the lion’s...

Alien Truth

October 2022If there were intelligent beings elsewhere in the universe, they'd share certain truths in common with us. The truths of mathematics would be the same,...

How we scaled engineering enablement and infrastructure at Intercom

At Intercom, we learned the hard way that simply picking a few “core” technologies isn’t enough to build on. Without a clearly defined strategy for...

YouTuber won DMCA fight with fake Nintendo lawyer by detecting spoofed email

Defending his livelihood, Neumayer...

The Highest-Paying Winter Side Hustles — Plus Expert Advice

'Tis the season to start a side hustle. Many Americans are eager to earn some extra cash ahead...

The Changing Venture Landscape. The world around us is being disrupted… | by Mark Suster

10 min read·Sep 10, 2021The world around us is being disrupted by the acceleration of technology into more industries and more consumer applications. Society...
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