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Intercom on Product: Designing for Clarity

As Intercom’s product scaled, we struggled to keep the navigation clear and user-friendly. So how do you redesign information architecture without disrupting users? Senior Product...

Fujitsu and RIKEN develop world-leading 256-qubit superconducting quantum computer : Fujitsu Global

A Blast From The Past – markbessey.blog

The UCSD p-System, Apple Pascal, and a dream of cross-platform compatibility never quite realized I’ve been thinking about the UCSD P-System a lot lately, and...

AI Is Replacing Jobs in These Two Fields, Benchmark VC Says

An NFT That Saves Lives

Train Fin to behave like your best agents

Amazon CEO: Sellers Will Pass On Tariff Costs to Shoppers

Amazon CEO Andy Jassy said on Thursday that Amazon sellers would probably respond to President Donald Trump's tariffs...

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Crazy New Ideas

May 2021There's one kind of opinion I'd be very afraid to express publicly. If someone I knew to be both a domain expert and a...

Response Time: Vol. 43 – The Intercom Blog

You satisfy your customers, but can you satisfy our curiosity? With Lauren Gilbert, Senior Customer Happiness Manager at Memberful. Please tell us a little bit about...

Listening habits and subjective effects of background music in young adults with and without ADHD

1 Introduction Music is omnipresent in our daily lives (Hu et al., 2021; International Federation of the Phonographic Industry, 2023; North et al., 2004),...

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What You (Want to)* Want

November 2022Since I was about 9 I've been puzzled by the apparent contradiction between being made of matter that behaves in a predictable way, and the...

How to price your product to scale, with Payal Kadakia

PAYAL KADAKIA: Every weekend I was, I felt like I was on a mini roadshow. Where my parents would come with me and...

Making the best of a bad situation: Lessons from an Intercom outage

Imagine starting your day with a page about elevated exceptions, diving into Datadog, and uncovering a lurking 32-bit integer limit in one of the...

Open source projects drown in bad bug reports penned by AI • The Register

Software vulnerability submissions generated by AI models have ushered in a "new era of slop security reports for open source" – and the devs...

This Resale Franchise Saves 6 Items From Landfills Every Second

Winmark Corporation, the resale franchisor behind brands like Plato's Closet, Once Upon A Child, Play It Again Sports,...

Density & the Future of Real Estate | by Mark Suster

Nearly six years ago, I was thrilled to invest in Andrew Farah and the team at Density when they had a vision for building...

The Need to Read

November 2022In the science fiction books I read as a kid, reading had often been replaced by some more efficient way of acquiring knowledge. Mysterious "tapes"...

Intercom’s 2024 in review – The Intercom Blog

If 2023 was the year AI burst on to the scene, 2024 was the year it truly came of age in customer service. We moved...

Lou’s Pseudo 3d Page

Pseudo 3d en español aqui! Gracias a Luis Peña! (C) 2013 Louis Gorenfeld, updated May 3, 2013NEW: Important details on the segmented road system and...

These Predatory Marketing Tactics Could Be Your Company’s Biggest Threat

Opinions expressed by Entrepreneur contributors are their own. Most of us in business...

Upfront Ventures Raises > $650 Million for Startups and Returns > $600 Million to LPs | by Mark Suster

A question I often hear is “how is Upfront changing given the current market?” The answer is: not much. In the past decade we...

How to Get New Ideas

January 2023(Someone fed my essays into GPT to make something that could answer questions based on them, then asked it where good ideas come from....
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