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Intercom on Product: Designing for Clarity

As Intercom’s product scaled, we struggled to keep the navigation clear and user-friendly. So how do you redesign information architecture without disrupting users? Senior Product...

A Blast From The Past – markbessey.blog

The UCSD p-System, Apple Pascal, and a dream of cross-platform compatibility never quite realized I’ve been thinking about the UCSD P-System a lot lately, and...

An NFT That Saves Lives

Amazon CEO: Sellers Will Pass On Tariff Costs to Shoppers

Amazon CEO Andy Jassy said on Thursday that Amazon sellers would probably respond to President Donald Trump's tariffs...

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Crazy New Ideas

May 2021There's one kind of opinion I'd be very afraid to express publicly. If someone I knew to be both a domain expert and a...

Response Time: Vol. 43 – The Intercom Blog

You satisfy your customers, but can you satisfy our curiosity? With Lauren Gilbert, Senior Customer Happiness Manager at Memberful. Please tell us a little bit about...

Listening habits and subjective effects of background music in young adults with and without ADHD

1 Introduction Music is omnipresent in our daily lives (Hu et al., 2021; International Federation of the Phonographic Industry, 2023; North et al., 2004),...

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Off Script: Brian Eno and Stephen Fry take on AI

Welcome to a very special, limited-time only episode of Off Script. Two of the world’s most compelling cultural voices – musical pioneer, visual artist, and...

QEMU with VirtIO GPU Vulkan Support · GitHub

With its latest reales qemu added the Venus patches so that virtio-gpu now support venus encapsulation for vulkan. This is one more piece to...

How AI Grandma Daisy Is Turning the Tables on Phone Scammers

British phone company Virgin Media O2 has a new way to trick scammers at their own game: Have...

What Does the Post Crash VC Market Look Like? | by Mark Suster

At our mid-year offsite our partnership at Upfront Ventures was discussing what the future of venture capital and the startup ecosystem looked like. From...

How to Do Great Work

July 2023If you collected lists of techniques for doing great work in a lot of different fields, what would the intersection look like? I decided to...

The AI agent buyer’s guide: How to make the right choice for your support needs

Working with AI is no longer an option for customer service teams – it’s a necessity. With an influx of new entrants promising powerful...

Five of the best science fiction books of 2024 | Best books of 2024

JuiceTim Winton, PicadorThere is no shortage of post-apocalypse dystopias, but Winton’s hefty eco-disaster is a cut above. An unnamed man and a mute young girl...

The Complete Car Adventure Package That Might Inspire Entrepreneurs to Camp More

Disclosure: Our goal is to feature products and services that we think you'll find...

Praying to the God of Valuation. Something happened in the past 7 years… | by Mark Suster

Something happened in the past 7 years in the startup and venture capital world that I hadn’t experienced since the late 90’s — we...

Superlinear Returns

October 2023One of the most important things I didn't understand about the world when I was a child is the degree to which the returns...

Start Good Trouble: Mastering SaaS metrics with Equals’ Bobby Pinero

On our latest Start Good Trouble webinar, we sat down with Bobby Pinero to get some insights from his startup journey. joins us Bobby is...

Wuhan lab samples hold no close relatives to virus behind COVID

After years of rumours that the virus that causes COVID-19 escaped from a laboratory in China, the virologist at the centre of the...